I’ve attended a couple of their pack walks. They always give ample instruction and stay for far longer than the scheduled time to make sure that they answer everyone’s questions. They’re incredibly sensitive to dog’s needs and even caught when my service dog was giving a medical alert that I hadn’t noticed (oblivious handler problems). I trust very few people with my service dog after bad experiences with other trainers. But I would trust her with Jaye or Eli in a heartbeat.